Young Leader Customer Success, plugHR, Mumbai
plugHR is the category creating venture in subscription based HR space. Through it's SaaS platform plugHRapp and unique onsite HR deployment model, plugHR has served over 400 ventures across India with over 800 HR professionals having worked on plugHR assignments.
Red Herrings 100 Asia finalist 2010, nominee of TATA NEN Hottest startup award and winner of Silicon India Best startup award, plugHR is the first port of call for entrepreneurs when looking for HR solutions.
You're core job would be to ensure that customer problems are getting solved through plugHR engagements. While plugHR would be your employer, your loyalty would lie with the customer and you'll represent client's interests while working in collaboration with plugHR tech, marketing & delivery team.
Day on day, your work would entail helping client's HR team to deploy plugHRapp smoothly and showing them how it solves each one of their HR challenges. You'll deal with issues of adoption, change management, vested interests, usability and agile way of working.
A business or marketing degree would do good. Experience in marketing, customer support or consultative sales would be a plus. We need learning temperament and agility more than experience. You'll need to have comfort with tech products, remote working, field work, startup environment, speed learning. Exposure to entrepreneurial problem solving ecosystem like e-Cell, NEN, TiE would be a good fit.
We are happy to evaluate fresh Management graduates for this role if they feel fit for the role and carry the required exposure to some extent. If you're thinking "how will exposure come without job experience?"; you won't fit.
INR 3 Lakh per year.